Tuesday, January 5, 2016
If You Want Good Service be a Good Customer:
The world we live in is really discouraging sometimes especially when you work retail. I’m not saying where I work, but I do work as a sales associate. This was my first job working with the public, and after working it for four years with no opportunity to move up you get discouraged easily. I love the people I work with in my area, and I do love some of the shorter shifts since people are easier to deal with in small amounts. It can really get to me though when I’m trying to be nice to a customer and all they are giving me is yelling and bitching in return. That is the part I hate about the job. I love fixing watches and putting batteries in, even putting up clothes and freight is fun. Zoning isn’t too bad either since it’s just straightening up clothes. Cashiering in the main registers can be a pain since I’m treated like crap when everything goes wrong. Somehow it is all my fault even though all I do is ring it up. If something is mislabeled it’s my fault too. Meanwhile, we are so short handed we worked like dogs, and people wonder why we have bad attitudes when serving them. Already overworked and it doesn’t help when you act like an asshole toward us when it’s not our faults…I don’t control the prices in the system. It’s not my fault if it rings up a different price in another department. Just because I work at that place doesn’t mean I know where every item is, and if I try to help you don’t get mad if I can’t tell you the exact place where it is. If I work in a department then I’ll only be familiar with items in that area, and not others. By the way I hate people who talk on the phone while I’m serving them it’s rude and disrespectful. Finish your conversation then talk to me. I don’t need to hear your business either. I also don’t need to hear your entire life story because I really could care less about it. Return policy is the policy and I’m not breaking it since I don’t want to get fired for someone I don’t know. I’m also tired of being blamed of things going wrong with the register. I have no control over it either so stop acting like I do. I’m also tired of getting talked down to like I’m stupid because of where I work.
I graduated high school, got an associates, and I’m getting a Bachelors so I can get out of retail. I’m trying to better myself, and even write novels on the side. It will be a full time job the more I write and publish. Stop repeating my name a few times like we are best friends when you don’t know me. One customer kept saying my name so much I almost asked her to stop. Also stop acting like you’ve never used a debit card before, and getting me to help you with it. You should know by now how to use a card. Wait your turn, and don’t be rude to ask me a quick question especially when you know I’m with someone else. It can be applied to all retail stores, and I’m not the only one who feels this way. The people who work retail will totally understand what I’m saying. I’m even working on a few stories that involved working in a retail store since it still amazes me the way people behave there. Retail associates try to smile and say hi. There are ones who are nice and smile back, but a lot of the time they ignore you. They also have a bad habit of saying item and then not even treating the associate like a person. Be nice and say hi then item. Don’t just say item and that’s it cause it makes you look like an asshole. Different stores carry different items, and no items are not all the same. I’ve seen it before different stores have different brands and prices. If you get mad and say, “Well if you wont break policy for me I’ll go to your competitor.” Then go no one is stopping you. In fact the company doesn’t need your business especially if you act like an asshole.
All in all, just act like a nice human being. Treat retail workers with respect and be understanding. Don’t yell at them over things they have no control over, and above all try to be a decent human being. They are trying the best they can especially when half of the time they are shorthanded and doing the best they can to give you the best customer service possible.
In other news I’m going to school in a few weeks and it led me to only working three days a week. I’m happy about it since it means I can get more writing done. I’m going to school Tues-Thurs. Monday is a free day. I’m going to try to finish #AngelWitch in the next few months. My problem is I’m focusing on too many projects at once not good. I won't finish anything doing that.
Until next time,
Ps. If you have worked retail or working retail let me know what you think of it. I might make more posts like this. If I missed anything just say so in the comments below. I hope you enjoyed the article I wrote. I really don’t mind the job, and I was just talking about some of the things that made me mad about it.